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Privacy Policy

roomvu.com™ has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.
roomvu.com may change this policy from time to time by updating this page. It is recommended that you check this page from time to time to ensure that you are aware and comfortable with any changes. This policy is effective from the 1st July 2018.

1 Consent for Collection, Use and Disclosure

Your use of the roomvu.com site and/or your registration for roomvu.com products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the roomvu.com site.
roomvu.com may occasionally update this Privacy Policy. When it does, roomvu.com will also revise the "last update" date at the top of this Privacy Policy. In addition, roomvu.com will seek a customer's prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change. roomvu.com will notify customers by email of changes to this policy that will affect information collected from them in the future. In certain circumstances, however, roomvu.com will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.
A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to info@roomvu.com. Please note that, if you do, roomvu.com may suspend its provision of products and services to you.

2 Accountability

roomvu.com collects, at the time of your registration and your sign-on to its web site, certain "personal information"(information that personally identifies you) including but not limited to your name, email address, address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
roomvu.com has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries. The Privacy Policy also provides that roomvu.com will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on roomvu.com's behalf.
roomvu.com has designated responsibility for your personal information to its Privacy Officer, who ensures compliance with the principles in this Privacy Policy. Other roomvu.com individuals may be delegated to act on behalf of the Privacy Officer.

3 Purposes for Collecting Personal Information

  1. roomvu.com collects and uses personal information for the following Identified Purposes:
    to understand customer needs regarding roomvu.com's services;
  2. to develop and provide our web site and our products and services for our customers;
  3. to fulfill your requests for products, services or information;
  4. to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from roomvu.com, its affiliates and third parties;
  5. to allow customers to access limited-entry areas of roomvu.com's site;
  6. to personalize some of our services and products for you and to deliver targeted advertisements and offers from roomvu.com and third parties;
  7. to bill accounts and maintain payment records;
  8. to comply with any applicable law, regulation, legal process or government request;
  9. to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the roomvu.com site or any roomvu.com product or service;
  10. to protect the services, products or rights of roomvu.com, including but not limited to the security or integrity of the roomvu.com site; and
  11. to identify and resolve technical problems concerning roomvu.com's site, products and services.
    roomvu.com also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.
    If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

4 Limiting the Collection of Personal Information

roomvu.com limits its collection of personal information to only that information which is necessary for the Identified Purposes. roomvu.com does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.
When you visit the roomvu.com web site, a cookie may be placed on your computer or the cookie may be read if you have visited the roomvu.com site previously. roomvu.com uses cookies to allow roomvu.com to determine which products and services you have already accepted so that roomvu.com does not provide redundant information to you, and, if you are an roomvu.com affiliate, to track roomvu.com sales made to customers referred by you so that you can receive compensation under an affiliate program. If you choose to not have your browser accept cookies from the roomvu.com web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the roomvu.com site.        

5 Disclosure, Processing and Retention

roomvu.com does not sell, rent or disclose your personal information to anyone else, except:

  1. to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);
  2. to roomvu.com's employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on roomvu.com's behalf for any of the Identified Purposes;
  3. as necessary if roomvu.com has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with roomvu.com's rights or property, other users of roomvu.com's web site, products or services, or anyone else that could be harmed by such activities; and
  4. to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
    In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that roomvu.com or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Your information may be stored and processed in the United States, or in any other country in which roomvu.com or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.
After your account becomes inactive (that is, if you request to be removed from our database), roomvu.com will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove roomvu.com's compliance with any applicable law.

6 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7 Accuracy of Personal Information

roomvu.com will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing roomvu.com about changes to their personal information. You can do this by calling 888-712-3607 or sending an email to our privacy department. roomvu.com will use new or updated personal information it receives from customers to update its own records.

8 Security Safeguards

roomvu.com will use reasonable efforts to protect customers' personal information.

9 Access to Personal Information

roomvu.com will afford you a reasonable opportunity to review the personal information in your file, if you so request by writing to:

226-970 Burrard
Vancouver, BC
V6Z 0C5

If roomvu.com is not able to provide access to some aspect of a customer's personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney-client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.
Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting roomvu.com or the Privacy Officer as described above. roomvu.com will promptly correct such personal information.

For any further information, please don't hesitate to contact us at info@roomvu.com